Shipping policy

Order Processing and Shipping

We will not contact you to confirm the order, please note that all orders received will be processed and shipped. Each step will be communicated as per the email provided in your order.

Editing an order

We reserve the right to edit the order received in case an item is unavailable. The value of your order will be adjusted accordingly and you will receive an email with the update.

Cancellation

For cancellation you may do so by calling our Customer Services department: 01033337346/01012620642 during working hours

If you paid by credit card or debit card and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures. 

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

We reserve the right to cancel your order for any reason without your discretion.